General terms and conditions

Dear Guests,

Our desire is for you to have the very best experience of Provence through our accommodations, dining and other services. To assist us in delivering you that experience we have developed the following policies and guidelines which we respectfully request that you adhere to before and during your stay.

Arrival and Departure

Check-in time is from 3.00 pm
Check-out time is prior to 12:00 am. We reserve the right to charge one additional night in the case of late check-out

The hotel’s gate and the reception desk close at 10:30 pm. If you arrive after 10:30 pm we will give you an access code. We would appreciate you advising us if you expect to arrive after 6:00 pm at the time of reservation or by calling us in advance at + 33 (0) 4 90 54 32 54.

Accepted Payment Methods

We accept MasterCard, Visa and American Express as well as cash and travelers cheques in Euros.

Booking

To confirm your booking you will need to provide your credit card number with its expiry date and the three last digits on the card’s back (Visa or MasterCard). If the booking is guaranteed with a cheque, this one should be issued by a French bank. In both cases, we reserve the right to charge as a deposit the following:

Cancellation

Any cancellation notification shall be written.

The total amount of deposit mentioned in the paragraph “Booking” will be kept according to the following rules:

Summary table – Deposit and cancellation policies for individuals

Required deposit * Cancellation Penalties
50% of stay, minimum 1 night ≥10 days before date of arrival, before noon

<10 days before date of arrival

None

50% of stay, minimum 1 night,

* We reserve the right to charge a deposit, and will inform the customer prior to this. If no deposit is charged, we ask for credit card details as a guarantee. In case of no-show or cancellation subject to penalties, we automatically charge the credit card.

For special packages (Early Bird, etc.) we charge the whole package price at time of booking without refund in case of cancellation.

Shortened Stay

Within the cancellation period or after check-in, should you shorten your stay, you will be charged a minimum of one night’s accommodation or 50 % of the accommodation or package value of the balance of your stay.

For any reservation done as a package (bed and breakfast, half board and other packages), non consumed services will not be reimbursed.

Group Bookings

Bookings of 5 rooms or more will be considered as group bookings. At the time of booking confirmation, we will ask for 2 pre-payments: one payment of 30% at the time of booking confirmation, and one payment of 30% two months before the arrival date. Pre-payments are not reimbursable.

Children

There is no additional room charge for children under the age of 3 when sharing their parent’s accommodation room. A baby cot is available upon request at the reservation (subject to limited availability).

Restaurant and Breakfast Operating Hours:

Swimming Pool

The swimming pool is available for all hotel’s guests and is open for swimming between 8:00 am and 7:30 pm – children must be supervised at all times by their parents. Safety jackets are available at the reception desk.

Local Taxes

Rates exclude our local Stay Tax, which is €1 per person per night.

Gratuities and Service Charges

Tips and gratuities to our team members are at our guest’s discretion and we do not apply any compulsory service charges.

Smoking

Here at La Benvengudo we do not permit smoking within our guest rooms or within enclosed public areas; there are ample terraces and outdoor areas throughout the property. A sanitisation fee of one additional night’s accommodation or package fee will be charged where smoking occurs within a guest room.

Parking and Vehicles

Parking is available on site and is free of charge – limited undercover parking is available. Whilst every care is taken, we accept no responsibility for any theft or damages to vehicles that may occur while moving or parked on our premises.

Small Pets and Dogs

At Benvengudo we recognise that pets are like family and are welcome. We have a limited number of rooms that are suitable for guests travelling with pets; please see our Reservations page for current rates. Pets must be kept on a leash when in the hotel or on hotel grounds.

Special Assistance

We aim to do our best to accommodate guests with a disability. We have a limited number of wheelchair accessible guest rooms with showers. Most common areas of the hotel are also accessible by wheelchair. Should you require special assistance of any kind, please let us know in advance so that we can assure that your visit is hassle-free and memorable.

Communications and Privacy

If you contact us by email, fax, standard mail or through this website you agree to allow us to contact you in the future and that this may include promotional material regarding upcoming events, special offers or general information. We will never use your name and information for any other purpose nor provide it to any other party without your prior permission. Any communication that we may send you will include the opportunity for you to unsubscribe.

Additional Guests

Unless otherwise specified all accommodation and packages rates quoted are based on double occupancy. Please see our Reservations page for current rates for additional guests.

Local assistance and advice

We welcome the opportunity to assist you with advice on local activities, events and entertainment, special experiences and even airport and train (TGV) transfers.

Damages and stolen objects

We will have to charge any damage done by the guest in his room, or any stolen object belonging to the hotel, prior or after the check-out. An inventory of fixtures will be done before and after the stay for the “Côté Petite Maison” and “Côté Grande Maison” apartments.

Forgotten belongings

For any belonging forgotten after your check-out, the postal fees will be at your charge.

Environmental Policy

We constantly challenge ourselves to provide the right environment for our guests and team members through the promotion of environmental awareness. We train our team members to incorporate good environmental practice in all aspects by periodically reviewing our practices, procedures and objectives.

Disputes and Claims

Any controversy, dispute or claim arising out of or in connection with these hotel policies shall come under the jurisdiction of most competent courts of France.

Changes to Hotel Policies

These Hotel Policies are subject to change without notice – latest update 16 Match 2013.

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